Help Center

FAQ

Due to State and Local shelters throughout the country, some of our Authorized Repair Centers may be closed or operating under limited hours. Please contact Travelpro Customer Service to make arrangements for shipping or repairs of your Travelpro bag prior to contacting or shipping any Travelpro Authorized Repair centers.

To locate the nearest Authorized Service Center click here

Once you have located a repair facility near you, we recommend contacting the Service Center in advance to confirm their business hours and to ensure that they are equipped to resolve the problem you are having with your bag. (For example, not all Service Centers can provide repairs to zippers or torn fabrics.) Our Service Centers are authorized to confirm and perform warranty related repairs, as well as non-warranty repairs. Simply contact the Service Center nearest you and present the bag for review. The Service Center will guide you through the repair process and help you determine if the repair is covered under the warranty service or not. There may be shipping and repair costs related to your item if it is not covered under warranty.

If you cannot locate a facility nearby, we apologize for the inconvenience and are more than happy to repair your bag at our Service Center. Please Contact Us with the following information: full Name, Address, Phone, Contact Email, the bag’s style and model number located inside your luggage “, as well as detailed description of the problem. A member of our Customer Care department will contact you within 24 hours (Monday – Friday 9am – 5pm EST) and provide instructions. Please ensure that you have provided all of the requested information in the email so that we may help you get your luggage serviced as quickly as possible.

To locate the nearest Authorized Service Center click here

Have more questions? Submit a request

How do I order parts for my bag?

Am I responsible for parts and repairs of my Travelpro bag?

If there is not a repair center in my area, who is responsible for shipping?

Orders

When and how can I track my order?

How soon will my order arrive?

How long does it take to process an order?

Can I ship an order to multiple addresses?

When will I receive my order?

How can I change or cancel my order after it has been submitted on the website?

Can I use multiple payments methods for a single order?

Will sales tax be charged to my order?

Promotional Policy and Price Adjustments

Product Care / Product Information

How do I identify the model name of my bag?

Carry-on Airline Sizes

How to Set The 3-Dial TSA Combination Lock

How does the USB port work and where can I purchase the battery?

How do I care for my bag?

Proposition 65 Warning

Proposition 65 Frequently Asked Questions

What is Proposition 65?

The California Safe Drinking Water and Toxic Enforcement Act of 1986, commonly referred to as “Proposition 65,” is a right-to-know law that is unique to the State of California. The California Office of Environmental Health Hazard Assessment (OEHHA) maintains a list of chemicals that are “known to the State of California to cause cancer and/or reproductive toxicity.” No company doing business in California is permitted to knowingly and intentionally expose any person to a chemical, in any amount, that is on the list of chemicals, without first providing a warning that complies with the requirements of Proposition 65. This applies to all products sold in California from stores, through the mail, or on the internet.

Why do Travelpro’s Products Have the Proposition 65 Warning?

A Proposition 65 warning label serves to notify residents of California of a potential risk, which permits them to decide if they want to purchase or use the product. The Proposition 65 warning does not mean that the relevant products will necessarily cause cancer or reproductive harm, or that a product is in violation of any product-safety standards or requirements. OEHHA states on its website that the mere presence of a Proposition 65 warning label does not indicate that a product is not safe.

As of July 2017, there are nearly 1,000 chemicals listed on the OEHHA Proposition 65 list. Extensive testing would be required to confirm with certainty that none of our products contain the trace amount of any of these chemicals that would trigger the warning obligations. Since the penalties for not complying with Proposition 65 are high, and because there is no penalty for providing an unnecessary warning, Travelpro has decided to provide the Proposition 65 warnings on its products out of an abundance of caution in order to avoid the potential for liability.

I Do Not Live in California- Why is there a Proposition 65 Warning on My Product?

Our distribution channel does not distinguish products that will be sold in California from products that will be sold to other states and territories. Therefore, we place the Proposition 65 warnings on all of our products.

Where Can I Learn More About Proposition 65?

Please access the OEHHA website at https://oehha.ca.gov/proposition-65

Have more questions? Submit a request

Contact Us

How do I contact Travelpro® Customer Care?

Travelpro.com Terms and Conditions

Posting Date: May 25, 2018

Effective Date: May 25, 2018

Travelpro® Terms of Service

Travelpro.com Terms and Conditions

Travelpro Products, Inc. and its affiliates (“Travelpro”) are pleased to provide our websites travelpro.com, travelproluggageoutlet.com, atlanticluggage.com and travelproluggageblog.com (the "Sites") as a service to our customers. Please review the following terms of use which govern your use of the Site (the “Agreement”).

YOUR USE OF THE SITE CONSTITUTES YOUR AGREEMENT TO FOLLOW AND BE BOUND BY THE AGREEMENT. WE RESERVE THE RIGHT TO UPDATE OR MODIFY THIS AGREEMENT AT ANY TIME WITHOUT PRIOR NOTICE. FOR THIS REASON, WE ENCOURAGE YOU TO REVIEW THE AGREEMENT WHENEVER YOU USE THE SITE. IF YOU DO NOT AGREE TO THESE TERMS, PLEASE DO NOT USE THE SITE.

1.Right to Change Site

We reserve the right, at any time in our sole discretion, to modify, suspend or discontinue the Site or any service, content, feature, or product offered through the Site, with or without notice and/or offer opportunities to some or all users of the Site, for any reason. You agree that we shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Site, or any service, content, feature or product offered through the Site.

2.Site Content

Unless otherwise noted, the Site, and all features and materials on the Site, including text, images, illustrations, designs, icons, photographs, video clips, product names, and other content, and the copyrights, trademarks, trade dress and/or other intellectual property in such materials (collectively, the “Content”), are owned, controlled or licensed by Travelpro.

The Site and the Content are intended solely for personal, non-commercial use. You may download or copy the Content and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded Content is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or exploit in any way any of the Content or the Site.

Unless otherwise specified, the Site and the Content are intended to promote our products and services primarily available in the U.S. and Canada. The Site is controlled and operated by Travelpro from its offices in Boca Raton, Florida 33431.

3.Eligibility and Authority

The U.S. Children’s Online Privacy and Protection Act (“COPPA”) requires that online service providers obtain verifiable parental consent before collecting personal information from children under 13 years of age. If you are providing our service to children under age 13 (whether in the U.S. or elsewhere), you represent and warrant that you are a parent or have received consent from parents, or have the authority to provide consent on behalf of parents, for Travelpro to collect information from students under age 13 before allowing them to access our services.

4.Product Description

At Travelpro, we provide the most accurate information on the Sites as possible. However, we do not warrant that product descriptions or other content on the Sites is accurate, complete, reliable, current or error-free. Many products displayed on the Sites are available in select stores in Canada and, in some cases, select foreign markets. The prices displayed on the Sites are quoted in Canadian Dollars.

Certain products are available exclusively online through the Sites. These products may have limited quantities and are subject to return or exchange only through the Sites according to the applicable return policy.

5. User Accounts

You are solely responsible for all use of the Site under your account information and for maintaining the confidentiality of your account information. You agree not to hold Travelpro liable for any damages of any kind resulting from your disclosure of your account information to any third party, including, but not limited to, entities that aggregate account information or website content, or persons who are or claim to be acting as your agent, proxy or advisor. If you inform Travelpro or Travelpro has reason to believe that the security of your account may be or has been compromised, we have the right to suspend or terminate your use of the Site or require that your account information be changed. You agree to: (i) promptly notify Travelpro of any actual or suspected unauthorized use of the Site, and (ii) ensure that you exit from your account at the end of each session.

6.Errors, Inaccuracies, and Omissions

Occasionally there may be information on our Site that contains typographical errors, inaccuracies, or omissions that may relate to our products or services. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information if any information on the Site is inaccurate at any time without prior notice.

7.User Content

Travelpro is pleased to hear from our customers and welcomes your comments regarding our products and services. However, if you send data, questions, comments, suggestions or other materials, whether online, by email, by postal mail, or otherwise (collectively, “User Content”), you agree that Travelpro may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any User Content that you forward to Travelpro. Travelpro is and shall be under no obligation:

(1) to maintain any User Content in confidence

(2) to pay compensation for any User Content; or

(3) to respond to any User Content

Travelpro has the right but not the obligation to monitor and edit or remove any User Content. You agree that your User Content will not violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right. You further agree that your User Content will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Travelpro or third parties as to the origin of any User Content. You are solely responsible for any User Content you make and its accuracy. Travelpro takes no responsibility and assumes no liability for any User Content posted by you or any third party.

8.Personal Information Submitted Through the Site

Your submission of personal information through the Site is governed by our Privacy Policy, which can be found at (). This Agreement incorporates by reference the terms and conditions of the Privacy Policy.

9.Online Conduct

The Sites and social media pages are intended to be used only for lawful purposes. You are prohibited from posting on or transmitting through the Sites any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, sexually explicit, indecent, scandalous, profane, bigoted or hateful, libelous, racially, ethnically, or otherwise objectionable material of any kind, including but not limited to any material that encourages conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any applicable local, state, national, or international law. In addition, you may not engage in any activity on the Site that restricts or inhibits any other user from using or enjoying the Site by means of “hacking,” “cracking,” “spoofing,” or disabling or defacing any portion of the Sites.

If Travelpro is notified of allegedly defamatory, damaging, illegal, or offensive content provided by a user, Travelpro may investigate the allegation and determine, at its sole discretion, whether to remove or request the removal of such content from the Site. Travelpro may disclose any content or electronic communication of any kind: (i) to satisfy any law, regulation, or government request; (ii) if such disclosure is necessary or appropriate to operate the Site; or (iii) to protect the rights or property of Travelpro, its users or third party service providers.

Travelpro reserves the right to prohibit conduct, communication, or content that it deems, in its sole discretion, to be harmful to individual users or Travelpro; any rights of Travelpro or any third party; or to violate any applicable law. Notwithstanding the foregoing, neither Travelpro nor its providers can ensure prompt removal of questionable content after online posting. Accordingly, neither Travelpro nor its affiliates, nor any of their officers, directors, employees, or agents, nor providers shall assume liability for any action or inaction with respect to conduct, communication, or content on the Sites.

Travelpro may terminate your access, or suspend your access to all or part of the Sites, without notice, for any conduct that Travelpro, in its sole discretion, believes is in violation of any applicable law or is harmful to the interests of another user, a third-party provider, a service provider, or Travelpro.

10.Prohibited Material

You may not post or transmit through the Sites: advertising or commercial solicitations; software or other materials that contain so-called viruses, worms, time bombs, Trojan horses, or other harmful or disruptive components; political campaign materials; chain letters; mass mailings; spam mail; material protected by copyright, trademark or any other proprietary right; any robot, spider, site search/retrieval application, or other manual or automatic device or process to retrieve, index, “data mine,” or in any way reproduce or circumvent the navigational structure or presentation of the Sites or the Content; or posts that express or imply that any statements you make are endorsed by Travelpro. Additionally, you may not harvest or collect information about Sites' visitors without their express consent.

11.Monitoring

Travelpro or its representatives have the right, but not the obligation, to monitor the Content of the Sites to determine compliance with this Agreement. We retain our right to and with our sole discretion, edit, refuse to post or remove any material that we find to be in violation of these conditions or that is otherwise objectionable or offensive. This same discretion applies to our right of disclosure of any material submitted to the Site and circumstances surrounding its submission to any third party in order to operate the Site properly and to protect our sponsors, our visitors, and ourselves and to comply with our legal obligations and government requests.

12.Consent to Electronic Communications and Opting Out

You consent to the receipt of electronic mail from Travelpro. You may opt out of future emails about products or services by following instructions contained in an email that you receive from us. We reserve the right, however, to email you important information relating to your account.

13.Copyright Complaints

Travelpro respects the intellectual property of others. If you believe that your work has been copied in any way that constitutes copyright infringement, please provide the Travelpro copyright agent the written information specified below:

An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest;
A description of the copyrighted work that you claim has been infringed upon;
A description where the material that you claim is infringing is located on the Site;
Your address, telephone number, and e-mail address;
A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.

The Travelpro Copyright Agent for notice of claims of copyright infringement on the Sites can be reached as follows:

TRAVELPRO PRODUCTS, INC.

ATTN: LEGAL

Email: legal@travelpro.com

14.Third Party Sites

The Sites may contain links to other websites. If you link to another website, you will leave the Sites and this Agreement will not apply to your use of, and activities on, those other websites. We encourage you to read the legal notices posted on those other websites, including their privacy policies. We shall have no responsibility or liability for your visitation to, and the data collection and use practices of, those websites.

You acknowledge and agree that we have no responsibility for the accuracy or availability of information provided by websites to which you may link from the Site (“Linked Sites”). Links to Linked Sites do not constitute an endorsement by or association with us of such Linked Sites or the content, products, advertising or other materials presented on such Linked Sites. We do not author, edit, or monitor these Linked Sites. You acknowledge and agree that we are not responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on such Linked Sites.

15.Indemnification

You agree to defend, indemnify, and hold harmless Travelpro, its affiliates, third party service providers, and their respective directors, officers, employees, owners, licensors, licensees, and agents from and against all claims, damages, losses, costs and expenses, including reasonable attorneys’ fees, arising out of a breach of this Agreement by you and/or your activities in connection with the Sites or any services related to the Sites. We may participate in the defense of any claim. You shall not settle any claim that affects Travelpro without our prior written approval.

16.Disclaimer

TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, THE SITES ARE PROVIDED BY TRAVELPRO ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, TRAVELPRO MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITES, OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED ON THE SITES. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, TRAVELPRO DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. YOU ACKNOWLEDGE, BY YOUR USE OF THE SITES, THAT YOUR USE OF THE SITES IS AT YOUR SOLE RISK. THIS DISCLAIMER CONSTITUTES AN ESSENTIAL PART OF THIS AGREEMENT. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE FOREGOING LIMITATIONS MAY NOT APPLY TO YOU.

TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, TRAVELPRO WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THE SITES, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL PUNITIVE AND CONSEQUENTIAL DAMAGES.

TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, TRAVELPRO, ITS AFFILIATES, AND AGENTS ASSUME NO RESPONSIBILITY FOR ANY CONSEQUENCE RELATING DIRECTLY OR INDIRECTLY TO ANY ACTION OR INACTION YOU TAKE BASED ON THE CONTENT, INFORMATION OR OTHER MATERIALS LOCATED ON THE SITES.

TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, YOU UNDERSTAND AND AGREE THAT TRAVELPRO IS NOT RESPONSIBLE OR LIABLE FOR ANY TRANSACTION BETWEEN YOU AND THIRD PARTY PROVIDERS OF THIRD PARTY APPLICATIONS OR PRODUCTS OR SERVICES ADVERTISED ON OR THROUGH THE SITES. AS WITH ANY PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, NO ADVICE OR INFORMATION WHETHER ORAL OR IN WRITING OBTAINED BY YOU FROM TRAVELPRO SHALL CREATE ANY WARRANTY ON BEHALF OF TRAVELPRO IN THIS REGARD. SOME ASPECTS OF THIS SECTION MAY NOT APPLY IN SOME JURISDICTIONS IF PROHIBITED BY APPLICABLE LAW.

TO THE EXTENT APPLICABLE, NOTHING SET FORTH IN THIS SECTION AFFECTS YOUR STATUTORY RIGHTS AS A CONSUMER.

17.Limitation of Liability

TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL OR EQUITABLE THEORY, WHETHER IN TORT, CONTRACT, STRICT LIABILITY OR OTHERWISE, SHALL TRAVELPRO OR ANY OF ITS AFFILIATES, EMPLOYEES, DIRECTORS, OFFICERS, AGENTS, VENDORS OR SUPPLIERS BE LIABLE TO YOU OR TO ANY OTHER PERSON FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL LOSSES OR DAMAGES OF ANY NATURE ARISING OUT OF OR IN CONNECTION WITH THE USE OF OR INABILITY TO USE THE SITE, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOST PROFITS, LOSS OF GOODWILL, LOSS OF DATA, WORK STOPPAGE, ACCURACY OF RESULTS, OR COMPUTER FAILURE OR MALFUNCTION, EVEN IF AN AUTHORIZED REPRESENTATIVE OF TRAVELPRO HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES. SUBJECT TO THE FOREGOING, IN NO EVENT WILL TRAVELPRO BE LIABLE FOR ANY DAMAGES IN EXCESS OF ANY FEES PAID BY YOU IN CONNECTION WITH YOUR USE OF THE SITE DURING THE SIX MONTH PERIOD PRECEDING THE DATE ON WHICH THE CLAIM AROSE.

Nothing in the Agreement removes or limits our liability for fraud, fraudulent misrepresentation, death or personal injury caused by its gross negligence, and, if required by applicable law, negligence. Some aspects of this section may not apply in some jurisdictions if prohibited by applicable law.

18.Severability

The provisions of this Agreement are intended to be severable. If for any reason any provision of this Agreement shall be held invalid or unenforceable in whole or in part in any jurisdiction, such provision shall, as to such jurisdiction, be ineffective to the extent of such invalidity or unenforceability without in any manner affecting the validity or enforceability thereof in any other jurisdiction or the remaining provisions hereof in any jurisdiction.

19.Applicable Law

This Agreement is governed by and shall be construed in accordance with the laws of the State of Florida, the principal place of business of Travelpro, without giving effect to any principles of conflicts of law.

Any and all disputes, controversies, or differences arising out of, in relation to or in connection with this Agreement shall be finally settled by mandatory binding arbitration, under the Commercial Dispute Resolution Procedures and Supplementary Procedures for Consumer Related Disputes of the American Arbitration Association ("AAA"). The AAA Rules, as well as instructions on how to file an arbitration proceeding with the AAA, appear at adr.org, or you may call the AAA at 1-800-778-7879. Travelpro Products, Inc. can also help put you in touch with the AAA. Any arbitration hearings will take place at a location to be agreed upon in Palm Beach County, Florida, provided that if the claim is for $10,000 or less, you may choose whether the arbitration will be conducted (1) solely on the basis of documents submitted to the arbitrator; (2) through a non-appearance based telephonic hearing; or (3) by an in-person hearing as established by the AAA Rules in the county (or parish) of your billing address.

20.Class Action Waiver

WHERE PERMITTED UNDER THE APPLICABLE LAW, YOU AND TRAVELPRO AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION. Unless both you and Travelpro agree, no arbitrator or judge may consolidate more than one person’s claims or otherwise preside over any form of a representative or class proceeding.

21.Contact Us

If you have any questions concerning the Site or this Agreement, please contact us using the information below.

Travelpro Products, Inc. Customer Service.

Have more questions? Submit a request

Travelpro.com Privacy Policy

Posting Date: May 25, 2018

Effective Date: May 25, 2018

Link to Prior Privacy Policy

TRAVELPRO.COM PRIVACY POLICY

Travelpro Products, Inc. and its affiliates (“Travelpro”) are committed to respecting the privacy and security of the personal information of adults and children. This Privacy Policy describes the information collected on our websites, which include, but are not limited to, travelpro.com, travelproluggageoutlet.com, atlanticluggage.com and travelproluggageblog.com (collectively, the “Sites”). This Privacy Policy applies only to the Sites.

By using the Sites or by providing your information to us, you consent to the collection, use, and disclosure of your information in accordance with this Privacy Policy, the Terms and Conditions Link to Terms and Conditions>, and any written agreement(s) executed and in effect in connection with any of our products or services.

1. What Information is Collected by Travelpro or its Service Providers and When

The information we receive and how we use it depends on what you do when visiting the Sites. The Sites and related services may require registration for access. As part of registration and related services, we ask you to provide us certain information about you. You may provide us and our service providers personal information using the Site in a number of ways, for example by entering that information into data fields on the Site (e.g., by registering for an account) or in communications with us using the contact information at the end of this Privacy Policy or in the Terms and Conditions Link to Terms and Conditions. Personal information includes data that specifically identifies you or your child, such as your name, email address, telephone number, country of residence, occupation, and payment information. Children may provide an email address, occupation (student), and country of residence when registering for an account. Public information is that information that you make publicly available through your account or by posting or otherwise communicating via the Site.

When our service is used by a School for an educational purpose, Travelpro may collect or have access to Student Data that is provided by the School or by the Student. “Student Data” is personal information that is directly related to an identifiable Student and may include “educational records” as defined by the Family Educational Rights and Privacy Act (“FERPA”), 20 U.S.C. § 1232(g).

We may receive personal information from other sources. For example, if you connect your social media account(s) to your account, the social media site may share information with us about your use of their services, including information about your profile, contacts, and viewed or liked content. We encourage you to read the applicable privacy policies for your social media accounts. We shall have no responsibility for the data collection and use practices of those social media sites.

If you use the Site to make a payment, we collect information about the transaction. This includes the date of the transaction, payment information, such as your credit or debit card number and other card information, and other account and authentication information, as well as billing and contact details.

Travelpro and its service providers also collect certain non-personal information, data that does not identify you or your child as an individual person. This information tells us about how people use the Site so that we can analyze its effectiveness and provide you with a better web experience. We collect and use this information through a variety of technologies, including “cookies” and analysis applications, as discussed below.

(a) Server Information

Like every website, the Travelpro servers automatically and temporarily store the following information in the server log files. This information is provided by your browser, unless you have deactivated the function.

IP address of the enquiring computer
File query by the client
The http response code
The Internet page from which you visited us (referrer URL)
The time of the server query
The browser type and version
The operating system used on the enquiring computer

(b) Site Visit Tracking Technologies

As is standard practice on many websites, the Site may use “cookies” and other technologies to help Travelpro understand which parts of the Site are the most popular and the preferences of the Travelpro users. Travelpro may also use cookies and other technologies to study traffic patterns on the Site, to improve its functionality and usability as well as to improve the effectiveness of our communications with users. Travelpro may also use cookies to customize your experience and provide greater convenience to you during your interactions with the Site.

A cookie is a unique alphanumeric identifier that websites use to help identify the number of unique visitors to a website, whether or not those visitors are repeat visitors, and the source of the visits. Cookies cannot be executed as code or used to deliver a virus and thus pose no threat to you. Servers and sites other than the one placing the cookie on your hard drive cannot read the cookie, and no personal information can be gathered by other servers from the cookie. If you prefer not to enable cookies or to disable them, you may do so through your web browser’s security settings. Please note that certain features of the Site may not be available once cookies have been disabled.

Like most websites, the Site gathers certain information automatically and stores it in log files. This information includes internet protocol (“IP”) addresses, browser type, operating system, internet service provider (“ISP”), referring/exit pages, date/time stamp of access, and clickstream data, and information about the content you view on the Site. When you visit the Site, the servers automatically log your IP address, the time and duration of your visit, and the time and duration spent on the pages of the Site which you view. If you arrive at the Site by clicking a paid advertisement or a link in a communication, then the server will capture information that tracks your visit from that link. If you arrive at the Site by clicking on a non-paid source, such as a search engine result or link on another website, the server may capture information that tracks your visit from that source, to the extent available.

Some of our communications to you may contain a “click-through URL” which links to content on the Site. When you click one of these URLs, it passes information through the Travelpro web server before you arrive at the destination web page. Travelpro tracks this click-through data to help determine interest in particular topics and measure the effectiveness of our communications. If you prefer not to be tracked, simply avoid clicking text or graphic links in emails you receive from Travelpro.

Certain features of the Site may use local stored objects (“Flash cookies”) to collect and store information about your preferences and navigation to, from, and on our website. Flash cookies are not managed by the same browser settings as are used for browser cookies.

Travelpro additionally may use web beacons or pixel tags, which are tiny invisible graphic images, in the Site. Web beacons and pixel tags may be used by Travelpro to count users who have visited its webpages and for related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

(c) Different Devices

If you use different devices (e.g., your smart phone, laptop, and/or home computer) to access the Site, we may be provided with and collect device-specific information, including your hardware model, operating system version, unique device identifiers, phone number, location, and mobile network information. We may associate your device identifiers or phone number with your account information.

(d) Third-Party Analytics

We may use third-party service providers (e.g., Google Analytics) to collect and analyze information about use of the Site. These service providers may utilize cookies and related technologies to collect personal information.

2. Use of Information

Travelpro and its service providers may use your personal information to provide our services and to contact you in response to inquiries you submit. Travelpro and its service providers may retain and use your information for as long as needed for the following purposes:

to present our Site and related content to you;
to provide you with information, products or services that you request from us;
to provide you with notices about your account;
in combination with other information for Site improvement and marketing and promotional purposes;
to process orders and payments from you;
to provide more consistent and personalized services across the Site, including to personalize our advertising, marketing, and promotional efforts;
to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection;
to notify you about changes to the Site or any products or services we offer or provide though it;
to allow you to participate in interactive features on the Site;
in any other way we may describe when you provide the information;
for any other purpose with your consent.

3. When Travelpro Discloses Your Information

We may disclose aggregated information about our users without restriction. This data cannot be attributed to any specific individual. Travelpro may disclose aggregated user data in order to describe our services to current and prospective affiliates, and to other third parties for lawful purposes.

Travelpro and its service providers may transfer information between them for business purposes. For example, our service providers may handle technical support, payment processing, marketing, advertising delivery and tracking, or information analysis. We furnish our service providers the information they need to perform these and other services, and we work with our service providers to respect and protect your information. We may also provide your information to our affiliates. The entities with which we share information may be located in the United States or other countries.

In the event that Travelpro or some of our assets are sold or transferred or used as security, or to the extent we engage in business negotiations with our business partners, the information collected on the Site may be transferred or shared with third parties as part of that transaction or negotiation. We may also provide information or provide access to information to any of our affiliated businesses or to our business partners.

With your consent, we may disclose information about you to third parties to market their products or services to you.

On rare occasions, we may disclose specific information without your consent and without notice to you as required to comply with laws and regulations, or to comply with court orders, subpoenas, or lawful discovery requests. Information collected from you may also be used to investigate security breaches or otherwise cooperate with authorities. We may also share information with companies assisting in fraud protection or investigation.

We may disclose information about you without your consent and without notice to you as required to enforce or apply the Terms and Conditions Link to Terms and Conditions>, or other agreements, including for billing and collection purposes.

Travelpro retains the Personal Information we receive as described in this Policy for as long as you use our Services or as necessary to fulfil the purpose(s) for which it was collected, provide our products or services, resolve disputes, establish legal defences, conduct audits, pursue legitimate business purposes, enforce our agreements, and comply with applicable laws.

4. How Your Infromation is Protected

Travelpro has implemented reasonable physical, technical, and organizational safeguards to help protect your personal information from unauthorized access, acquisition, or disclosure, alteration, or destruction. Although we strive to keep your personal information secure, no safeguards can be guaranteed to be completely secure, so you should exercise caution when transferring personal and other sensitive information over the Internet. Please advise us immediately at the address listed below of any incident involving the loss of or unauthorized access to or disclosure of personal information that is in our custody or control.

5. Third-Party Sites

The Site may contain links to other websites. Please note that when you click on one of these links, you will leave the Site and will be subject to the policies and privacy practices of the other Site, which may differ significantly. You should review the policies of other sites you visit. Travelpro is not responsible for the content, technology, security, or practices of linked sites operated by others, or for your use of linked sites.

6. Children's Privacy

Our service is not directed to children under age 13, unless and until a School or parent has provided consent and authorization for the child to use the service and for Travelpro to collect information from such child. If you believe, we might have any information from or about a child under the age of thirteen without consent from the School or parent, please email us at legal@travelpro.com

7. Applicable Law

We recognize that the Site may be accessed from anywhere in the world, and that the laws of the jurisdictions in which some users are located may differ substantially from those of the United States. You should be aware that data related to the Site is hosted in the U.S. Because we cannot practicably prevent users in different jurisdictions from accessing the Site, you are responsible for knowing and complying with the laws of your jurisdiction. If such laws conflict with your use of the Site or any of its content or functionality, the Site is not intended for you, and we ask you not to use it or submit any information through it.

8. Your rights in relation to personal data under the GDPR

You may inquire as to whether Travelpro is Processing Personal Information about you, request access to Personal Information, and ask that we correct, amend or delete your Personal Information where it is inaccurate. Where otherwise permitted by applicable law, you may send an e-mail to legal@travelpro.com or use any other method set out in this Policy to request access to, receive (port), seek rectification, or request erasure of Personal Information held about you by Travelpro. Such request will be processed in line with local laws.

Although Travelpro makes good faith efforts to provide Individuals with access to their Personal Information, there may be circumstances in which Travelpro is unable to provide access, including but not limited to: where information contains legal privilege, would compromise others’ privacy or other legitimate rights, where the burden or expense of providing access would be disproportionate to the risks to the Individual’s privacy in the case in question or where it is commercially proprietary. If Travelpro determines that access should be restricted in any particular instance, we will provide you with an explanation of why that determination has been made and a contact point for any further inquiries. To protect your privacy, Travelpro will take commercially reasonable steps to verify your identity before granting access to or making any changes to your Personal Information.

9. California Privacy Rights

California Civil Code Section 1798.83 permits California residents who are users of the Sites to request from us once a year, free of charge, information about the personal information Travelpro disclosed to third parties for direct marketing purposes in the preceding calendar year (if any). If applicable, this information would include a list of the categories of personal information that was shared and the names and addresses of all third parties with which Travelpro shared information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us at the address provided below.

“Do Not Track” is a privacy setting that you may set in your web browsers. IDNT is a way for users to inform websites and services that they do not want certain information about their visits collected over time and across websites or online services. Please note that we do not respond to or honor DNT signals or similar mechanisms transmitted by web browsers.

10. Review, Modify, or Delete Your Information

You can review and change your personal information by logging onto the Site and visiting your account. You may also send us an email at legal@travelpro.com to correct or delete any personal information that you have provided to us.

If you request that your account information be deleted or if you unsubscribe from communications, we may maintain information about your transactions or inquiries for future service and recordkeeping purposes. In some circumstances, a change in or withdrawal of consent may severely limit our ability to provide you information, products, or services. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

11. Updates to this Privacy Policy

Travelpro may update this Privacy Policy and the Site to reflect material changes in how we collect, use, share, or store your information, to satisfy legal requirements, or for other business purposes. You should review this Privacy Policy when you visit the Site to understand our current practices. The date at the top of the page shows when this Privacy Policy was last updated.

We encourage you to refer to this Privacy Policy on an ongoing basis so that you understand our current practices. You consent to any changes we make to this Privacy Policy if you continue to use the Site after receiving a notice of the change or upon our posting of the new Privacy Policy on the Site.

12. Interpretation of this Privacy Policy

Any interpretation associated with this Privacy Policy will be made by our legal counsel. This Privacy Policy includes examples but is not intended to be restricted in its application to such examples, therefore where the word “including” is used, it means “including without limitation.”

This Privacy Policy does not create or confer upon any individual any rights, or impose upon Travelpro any rights or obligations outside of, or in addition to, any rights or obligations imposed by applicable country, state, and other privacy laws, as applicable. Should there be, in a specific case, any inconsistency between this Privacy Policy and applicable privacy laws, this Privacy Policy shall be interpreted in that case to give effect to, and comply with, such privacy laws.

13. Contact Us

If you have questions or comments about this Privacy Policy or the Site, please contact us using the information below.

Travelpro

Email: legal@travelpro.com

Travelpro Products, Inc.

6500 Park of Commerce Blvd

Boca Raton, Florida 33487

Have more questions? Submit a request

Returns / Refunds

Return Policy Information for Travelpro.com Purchases

Returning an Item to Travelpro®

Refunds

Shipping

Shipping and Delivery Policies

Travelpro® only ships within the continental United States. We do not offer international shipping at this time.
Standard Ground service is not available for Alaska and Hawaii. Additional shipping fees may apply when shipping to Alaska and Hawaii.
Orders must meet minimum purchasing requirements to qualify for free shipping ($99).
Currently orders are shipped on business days only. Business days are Monday – Friday, excluding Travelpro® company holidays
Expedited Orders must be received by 11:00am EST for same day shipping. This includes FedEx Express Saver, FedEx 2 Day Shipping, and FedEx Priority Overnight.
You will have the option to “upgrade” your shipping method for faster service levels at the time of checkout.
You will be notified and provided tracking information via e-mail once your order has shipped.
We make every effort to ship all of your items at the same time. However, there are times that your order may get shipped at multiple times or from different fulfillment centers causing us to send you multiple packages. If your order is split, you will receive multiple tracking numbers.
Travelpro® is not responsible for shipping carrier performance or poor weather conditions which result in delivery delays.

NOTE: We do not offer expedited service for weekend delivery. Orders placed on Friday (next day air) will be delivered on Monday

Due to the COVID-19 pandemic, FedEx is currently experiencing delays in various parts of the U.S. and has suspended their money-back guarantee for all shipping service-levels. You may experience delays in receiving your shipment once it has been fulfilled by Travelpro and your shipment has been provided to FedEx for delivery.

***Travelpro does not guarantee service levels missed by the carrier.***

For more information on FedEx Service updates please visit FedEx at: FedEx Service Updates Related to COVID-19

Have more questions? Submit a request

What is the cutoff time for same-day shipping?

Do you ship internationally?

Shipping Costs

Shipping in-stock products - backorders - advanced sale products

Track your order

Warranty

Warranty Product Information

How do I register my product for warranty purposes??

You may register your product by clicking here

Collection	Warranty Term
Platinum® Magna™ 2	Worry Free Warranty
Crew™ 11	Limited Lifetime Warranty
MaxLite® 4	Limited Lifetime Warranty
Tpro® Bold™ 2	Limited Lifetime Warranty
WalkAbout® Spinners 3	Limited Lifetime Warranty
WalkAbout® Spinners 3 Hardside	Limited Lifetime Warranty
Pathways™	Limited Lifetime Warranty
AutoPilot™ Elite	Limited Lifetime Warranty
SkyMax™	Limited Lifetime Warranty
AeroWind™	Limited Lifetime Warranty
Paseo™ Lite	10 Year Limited Warranty
AirPro® Lite	10 Year Limited Warranty
TopLite™ Elite	10 Year Limited Warranty
Anthem® Select	10 Year Limited Warranty
Sapphire™ Elite	10 Year Limited Warranty
PilotGear™ Lite	10 Year Limited Warranty
Assure™ Lite	10 Year Limited Warranty
FlightCrew™ 5	3 Year Limited Warranty

Platinum® Magna™ 2 Worry Free Warranty

The “Worry Free Warranty” is currently available only on the Platinum® Magna™ 2 Collection. There is no additional charge, nor are there any additional actions required to register for the Worry Free Warranty.

The Worry Free Warranty adds the following language to the standard warranty: As the inventor of The Original Rollaboard,® Travelpro is committed to delivering value to our customers with the highest quality products that will enhance your travel experience. Whether traveling by air, sea, road or rail, the Travelpro® Platinum Magna 2 Collection gives you total confidence and is supported by a comprehensive warranty against any defects in materials or workmanship for the life of the bag. You can trust that Platinum Magna 2 will hold up to the rigors of frequent travel, but occasionally common carriers mishandle your bag and damage occurs.

Travelpro retains the exclusive right to repair or replace (at the manufacturer’s discretion) the product with a comparable model. If airline handling damages your bag or its contents and you choose to hold them responsible, we recommend that you file a claim with the carrier before leaving the airport. This warranty does not cover cosmetic wear, lost or stolen bags, or damage to personal property or contents. Our associates in Customer Service can answer any questions you may have concerning the repair or refurbishing of your Platinum Magna 2 product.

Simply call our Customer Care Department at 1-800-741-7471 for assistance or visit www.travelpro.com to find the Authorized Repair Center nearest to you. Repair or replacement as provided under this warranty is the exclusive remedy to the consumer. In no event shall Travelpro be liable for any incidental or consequential damages

Travelpro Limited Warranty

Congratulations! You have purchased the finest luggage available. This Travelpro® Luggage Collection gives you total confidence and is supported by a comprehensive warranty against defects in materials and workmanship.

In the unlikely event that a problem occurs with your luggage as a result of a defect in materials or workmanship, we will repair your bag (or replace it, if repair is not possible) at our expense. Simply contact Customer Care at 1-800-741-7471 to locate the nearest repair facility. Then send your luggage, freight prepaid, to the repair facility along with a copy of your proof of purchase.

The Travelpro® warranty covers defects in materials and workmanship but does not cover wear or damage caused by abuse, mishandling, accidental damage, inappropriate selection, or carelessness caused by an airline or other common carrier.

In the course of normal handling, your luggage may suffer abrasions, minor cuts, scratches, dents or soil. Certain component parts such as wheels, bumper feet, leather, etc., will show wear. This wear is not covered under the warranty. Travelpro® will provide prompt refurbishment services at a nominal cost. This warranty gives you specific legal rights, and you may also have other rights which may vary from state to state.

Note: Please examine your luggage carefully for damage before leaving the airport and immediately report any damage to the baggage service center of the airline on which you traveled.

DAMAGE CAUSED BY THE AIRLINE IS THE AIRLINE’S RESPONSIBILITY AND MUST BE CLAIMED TO THE AIRLINE AT THE TIME DAMAGE OCCURS.

By not following this procedure, you risk that the damage will not be covered under airline policy or Travelpro’s warranty. If you are dissatisfied after making your baggage claim to the airline, please contact: Aviation Consumer Protection Division, US Department of Transportation C-75, 400 7th Street, SW, Room 4107, Washington, DC 20590

Should you have questions about your luggage, or need repair service, call Customer Care at 1-800-741-7471.

Note: For professional flight crews, duration of limited warranty is 3 years. A4000W

Note: “Freight Prepaid” means that shipping costs are assumed by the person sending the item.

Travelpro® Limited Lifetime Warranty

In the unlikely event that a problem occurs with your luggage as a result of a defect in materials or workmanship, we will repair your bag (or replace it, if repair is not possible) at our expense. The Travelpro® warranty covers defects in materials and workmanship but does not cover wear or damage caused by abuse, mishandling, accidental damage, inappropriate selection, or carelessness caused by an airline or other common carrier. In the course of normal handling, your luggage may suffer abrasions, minor cuts, scratches, dents or soil. Certain component parts such as wheels, bumper feet, leather, etc., will show wear. This wear is not covered under the warranty. Travelpro® will provide prompt refurbishment services at a nominal cost. This warranty gives you specific legal rights, and you may also have other rights which may vary from state to state.

Note: Please examine your luggage carefully for damage before leaving the airport and immediately report any damage to the baggage service center of the airline on which you traveled. DAMAGE CAUSED BY THE AIRLINE IS THE AIRLINE'S RESPONSIBILITY AND MUST BE CLAIMED TO THE AIRLINE AT THE TIME DAMAGE OCCURS. By not following this procedure, you risk that the damage will not be covered under airline policy or Travelpro's warranty. If you are dissatisfied after making your baggage claim to the airline, please contact:

Aviation Consumer Protection Division US Department of Transportation C-75 400 7th Street, SW, Room 4107 Washington, DC 20590

Should you have questions about your luggage, or need repair service, call Customer Care at 1-800-741-7471.

3-YEAR COMMERCIAL USE WARRANTY

This Travelpro Luggage Collection gives you total confidence and is supported by a comprehensive warranty against defects in materials and workmanship.

In the unlikely event that a problem occurs with your luggage as a result of a defect in materials or workmanship, we will repair your bag (or replace it,if repair is not possible) at our expense. Simply contact Customer Care at 1-800-741-7471 to locate the nearest repair facility. Then send your luggage, freight prepaid, to the repair facility along with a copy of your proof of purchase.

The Travelpro warranty covers defects in materials and workmanship but does not cover wear or damage caused by abuse, mishandling, accidental damage, inappropriate selection, or carelessness caused by an airline or other common carrier.

In the course of normal handling, your luggage may suffer abrasions, minor cuts, scratches, dents or soil. Certain component parts such as wheels, bumper feet, leather, etc., will show wear. This wear is not covered under the warranty. Travelpro will provide prompt refurbishment services at a nominal cost. This warranty gives you specific legal rights, and you may also have other rights which may vary from state to state.

Should you have questions about your luggage, need repair service, or wish to locate the repair center closest to you, please call Customer Care at 1-800-741-7471 or log onto www.travelpro.com

CALIFORNIA PROPOSITION 65 WARNING

This product contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm.

Have more questions? Submit a request

Airline Carrier	Website	Inches	Centimeters
AIR CANADA	www.aircanada.com	21.5 X 15.5 X 9	55 X 40 X 23
AIR FRANCE	www.airfrance.com	21.7 X 13.8 X 9.9	55 X 35 X 25
ALASKA AIR	www.alaskaair.com	24 X 17 X 10	61 X 43 X 25
ALITALIA	www.alitalia.com	21.5 X /13.75 X 10	55 X 35 X 25
AMERICAN AIRLINES	www.aa.com	22 X 14 X 9	56 X 36 X 23
DELTA	www.delta.com	22 X 14 X 9	56 X 36 X 23
EL AL	www.elal.com	22 X 18 X 10	56 X 45 X 25
FRONTIER	www.flyfrontier.com	24 X 16 X 10	60 X 40 X 25
HAWAIIAN	www.hawaiianairlines.com	24 X 16 X 10	56 X 36 X 23
JAPAN AIRLINES	www.jal.com	22 X 16 X 10	55 X 40 X 25
JETBLUE	www.jetblue.com	22 X 14 X 9	55.9 X 35.6 X 22.9
KOREAN AIR	www.koreanair.com	21.5 X 16 X 7.75	55 X 40 X 23
LUFTHANSA	www.lufthansa.com	21.5 X 16 X 9	55 X 40 X 23
QANTAS AIRWAYS	www.qantas.com	41 (LINEAR)	105 (LINEAR)
SINGAPORE AIRLINES	www.singaporeair.com	45 (LINEAR	115 (LINEAR)
SOUTHWEST AIRLINES	www.southwest.com	24 X 16 X 10	60 X 40 X 25
SPIRIT	www.spirit.com	22 X 16 X 10	55 X 40 X 25
UNITED	www.united.com	22 X 14 X 9	56 X 36 X 23
VIRGIN	www.virgin.com	50 (LINEAR)	127 (LINEAR)

Help Center

FAQ

Service & Repairs

How do I arrange for repairs?

How do I order parts for my bag?

Am I responsible for parts and repairs of my Travelpro bag?

If there is not a repair center in my area, who is responsible for shipping?

Orders

When and how can I track my order?

How soon will my order arrive?

How long does it take to process an order?

Can I ship an order to multiple addresses?

When will I receive my order?

How can I change or cancel my order after it has been submitted on the website?

Can I use multiple payments methods for a single order?

Will sales tax be charged to my order?

Promotional Policy and Price Adjustments

Product Care / Product Information

How do I identify the model name of my bag?

Carry-on Airline Sizes

How to Set The 3-Dial TSA Combination Lock

How does the USB port work and where can I purchase the battery?

How do I care for my bag?

Proposition 65 Warning

Proposition 65 Frequently Asked Questions

Contact Us

How do I contact Travelpro® Customer Care?

Travelpro.com Terms and Conditions

Posting Date: May 25, 2018

Effective Date: May 25, 2018

Travelpro® Terms of Service

Travelpro.com Terms and Conditions

1.Right to Change Site

2.Site Content

3.Eligibility and Authority

4.Product Description

5. User Accounts

6.Errors, Inaccuracies, and Omissions

7.User Content

8.Personal Information Submitted Through the Site

9.Online Conduct

10.Prohibited Material

11.Monitoring

12.Consent to Electronic Communications and Opting Out

13.Copyright Complaints

14.Third Party Sites

15.Indemnification

16.Disclaimer

17.Limitation of Liability

18.Severability

19.Applicable Law

20.Class Action Waiver

21.Contact Us

Travelpro.com Privacy Policy

Posting Date: May 25, 2018

Effective Date: May 25, 2018

Link to Prior Privacy Policy

TRAVELPRO.COM PRIVACY POLICY

1. What Information is Collected by Travelpro or its Service Providers and When

(a) Server Information

(b) Site Visit Tracking Technologies

(c) Different Devices

(d) Third-Party Analytics

2. Use of Information

3. When Travelpro Discloses Your Information

4. How Your Infromation is Protected

5. Third-Party Sites

6. Children's Privacy

7. Applicable Law

8. Your rights in relation to personal data under the GDPR

9. California Privacy Rights

10. Review, Modify, or Delete Your Information

11. Updates to this Privacy Policy

12. Interpretation of this Privacy Policy

13. Contact Us

Returns / Refunds

Return Policy Information for Travelpro.com Purchases

Returning an Item to Travelpro®

Refunds

Shipping